“The pessimist complains about the wind;
The optimist expects it to change;
The realist adjusts the sails.” ~William Arthur Ward
Resolutions. Intentions. Goals. It does not really matter what you call it. “It” is our hope for a different future. Guess what resolutions, intentions or goals require? Change.
In my experience as an OBM, “change” is a chameleon of a word. Clients will optimistically request change, pessimistically complain about change and realistically resist change. Here is an example:
Optimistic request: “I need help keeping track of everything.”
Solution: an online project management system such as Central Desktop.
Pessimistic complaint: “It’s complicated. It’s expensive. I have never used this before.”
Solution: I’ll set it up and then manage the system for you. It is an investment in a tool your business needs to achieve the next level of success you have identified. You won’t have to log in if you don’t want to; you will be able to use it via email and MSOffice.
Realistic resistance: “I have too much going on right now. It will be too much to handle at this moment. Put it in the file for me to consider later-maybe we will use it in the future.”
Sometimes your business is ready to grow before you are ready for it to grow. Change is challenging.